Get in Touch With Us
Got a question about something you have read on duffieldderbyshire.co.uk, spotted an offer that has changed, or want to suggest a brand for us to look at? This page explains how to get in touch and what kind of enquiries we can actually help with.
The Best Way to Reach Us
Email is our main channel and the quickest way to get a reply from a real person on our team. Send your message to [email protected] and try to include a bit of context — which page you are asking about, which brand it relates to, or what you would like us to check. That alone usually saves a round trip of back-and-forth questions.
We aim to reply within a couple of working days. During busier periods, particularly when several new operators launch at once, it can take a little longer, but every message is read and answered by someone on the team rather than an automated system.
What We Can Help With
Non Gamstop Casinos covers casinos, slots and betting sites that operate outside the UK's self-exclusion scheme. Readers write in for a range of reasons, and most enquiries fall into one of the following:
- Questions about a specific brand — If you want more detail on how one of the sites we cover, such as Betmica, Kikibet or Betninja, structures its welcome offer or handles a particular payment method, ask and we will point you to what we know.
- Corrections — Bonus terms, wagering requirements and free spin allocations change often. If you notice an offer on the site no longer matches what a brand is actually running, tell us and we will look into it promptly.
- Ranking and rating queries — If you would like to understand why one operator sits above another on our list of trusted non Gamstop casinos, we are happy to explain the reasoning behind our editorial ratings.
- Suggestions for coverage — If there is a site, game type or payment method you think we should be writing about, let us know.
- General feedback — Both critical and positive feedback help us keep the site useful, so do not hold back.
What We Cannot Do
We are an independent comparison and review resource, not a casino operator, payment provider or customer support desk for any of the brands featured on this site. That means we are not able to:
- Process deposits, withdrawals or account verification on behalf of any casino
- Resolve disputes between a reader and an operator directly, though we can point you towards how a brand's own support or complaints process typically works
- Reverse a self-exclusion registered with GAMSTOP — that request has to go through GAMSTOP itself, or through the individual operator if you have separately excluded there
- Offer financial, legal or medical advice connected to gambling activity
If your message touches on any of these, we will do our best to point you in the right direction even if we cannot action it ourselves.
If You Are Concerned About Your Gambling
If you are getting in touch because gambling has started to feel like a problem for you or someone close to you, please say so clearly in your message. We will signpost you towards appropriate support organisations rather than leave that unanswered. Being outside the GAMSTOP scheme does not remove the value of speaking to someone if things do not feel right — most operators covered on this site also publish their own responsible gambling tools and limits, and we would encourage you to use them alongside any wider support you seek.
Before You Write In
A few readers ask questions that are already answered elsewhere on the site. It might save you time to check first:
- If your question is about which sites are worth considering and why, our trusted non Gamstop casinos guide covers rankings, bonuses and how we assess each brand.
- If it is about a specific bonus term, check the offer details listed beside that brand — material conditions such as minimum deposit, wagering requirements and expiry dates are shown there rather than buried in small print elsewhere.
- If it is a general question about how non Gamstop casinos work, that is likely covered in our wider content rather than needing a direct reply.
If none of that answers what you need, email us and we will take it from there.